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Every part of your WhatsApp work, in one workspace

Most teams end up using WhatsApp in pieces: a personal phone for replies, a spreadsheet for contacts, a separate tool for broadcasts, another for WhatsApp Flows, a payment link generator on the side, and a CRM that never quite lines up. Wapitick is built to put all of that into one product so the same conversation, the same customer, and the same internal handoff stay in the same place from the first message to the last.

The features below are the building blocks teams use to run their day-to-day WhatsApp work. None of them is meant to live alone. The shared inbox is more useful because the contact record next to it shows what the customer already submitted in a Flow. The Flow builder is more useful because the result is routed back to the right person in the inbox. The automation engine is more useful because failed steps leave visible traces instead of silent gaps. That is the point of the product: features that connect, so the work does not have to be reconstructed every time a customer messages.

If you are comparing Wapitick to a point solution — a shared inbox alone, or a campaign tool alone, or a Flow builder alone — keep two things in mind. First, the integration cost of stitching those tools together usually shows up later, in missed context, duplicate data entry, or workflows that quietly stop working when one of the tools changes. Second, the value of having all of this in one workspace grows as your team grows. The first time a teammate hands off a thread without losing context, the product has paid for itself. The hundredth time, you stop noticing — which is exactly what you want.

Feature area

Shared inbox and team collaboration

Treat the inbox as the place where customer work actually happens. Multiple teammates can read, claim, and reply to the same conversation without losing context. Every reply, internal note, label, and status change stays attached to the thread so the next person who picks it up knows what is going on.

Assignments, ownership transfers, internal notes, reactions, stars, and labels that travel with the conversation
Saved replies and quick actions so the answers your team writes every day take one click instead of ten
Customer history, contact fields, and recent Flow submissions visible next to the active chat
Permission controls so a billing-sensitive customer is not visible to someone who should not see it

Feature area

Contact records that support the work

Stop rebuilding customer context from scratch every time someone messages. Wapitick keeps one record per contact with tags, lifecycle state, opt-in status, custom fields, and a history of past conversations. Sales, support, and operations all read from the same source.

Unified profile per contact, with imports, exports, tags, and a search that works on every field
Custom fields for the things your business actually tracks (order ID, plan tier, region, lead source)
Live thread and Flow submission history attached to the contact, not floating in a separate tool
A clean handoff between marketing, sales, support, and billing because everyone sees the same data

Feature area

Campaigns and broadcasts that respect the customer

WhatsApp is a high-attention channel. That is the whole point, and it is also why sloppy broadcasts hurt trust fast. Wapitick gives you the controls you need to send fewer, more relevant messages — and to see whether they actually did the job you wanted.

Draft, schedule, duplicate, and resend campaigns, with approval status visible at every step
Target by tags, Flow answers, opt-in state, or import lists, and exclude customers who already completed the action
Route replies from a campaign into the right team queue instead of a generic inbox pile
Per-campaign analytics: sent, delivered, read, replied, converted, and the actions customers took after

Feature area

WhatsApp Flows, built the way your team actually works

Most teams want a Flow the first time someone asks, 'Why is the customer typing the same five things into a chat and we are copy-pasting it into a spreadsheet?' Wapitick lets you build that Flow without writing code, validate it, preview it, and publish it through Meta — and keep the structured result close to the conversation it came from.

Screen-by-screen visual editor with field types for text, number, date, file upload, single and multi-select
Live preview as you build, with the same experience the customer will see in WhatsApp
Endpoint-backed screens for journeys that need live availability, pricing, eligibility, or customer state
Validation rules, required fields, and confirmation screens so the data your team receives is usable

Feature area

Automations that route work, not hide it

Good automation takes repetitive decisions off your team. Bad automation hides what is happening from your team. Wapitick is built for the first kind: keyword replies, off-hours routing, scheduled follow-ups, and webhook handoffs — with logs, errors, and an obvious next safe action when something goes wrong.

Triggers based on inbound messages, keywords, business hours, schedule, or a Flow submission
Conditions to branch on contact fields, prior conversation, or external system state
Actions to assign a teammate, send a template, call a webhook, update a contact, or open a CRM record
Run history and retry logic so a failed step does not become a silent customer experience problem

Feature area

Billing, payments, and fulfillment inside the chat

If WhatsApp is where the customer is, it should also be where the order is confirmed, the invoice is sent, and the payment link is delivered. Wapitick connects the conversation to the commerce steps that follow it so the customer does not have to switch surfaces to finish a transaction.

Send invoices, share payment links, and reconcile payment status without leaving the inbox
Catalog and inventory support for product and service businesses running offers and orders on WhatsApp
Order, delivery, and pickup updates wired into the same conversation thread as the original request
Webhook outputs to accounting, shipping, and ERP tools for businesses that already have systems of record

What changes when the workspace is unified

Teams that move from a stack of separate tools to Wapitick usually describe the same three improvements, in different words. First, the support team stops retyping what the customer already said. Second, the sales team stops arguing about which lead is qualified. Third, the operations team stops being the bottleneck that reconciles six systems at the end of the day. None of those are headline features. They are the natural consequence of putting the conversation, the customer record, the Flow data, and the commerce steps next to each other.

If you would rather see the product than read about it, the docs page walks through the same feature areas from a setup perspective. If you would rather understand the cost, the pricing page shows what each plan includes. And if you have a workflow in mind that is not described here — a field service operation, a clinic, a school, a membership-driven product — the use cases page is the next stop.

See pricing Read the docs

Frequently asked questions about Wapitick features

What features does Wapitick include?expand_more

Wapitick includes a shared inbox with assignments and notes, a WhatsApp Flows builder with endpoint-backed logic, broadcast and template campaign management, contact and CRM records, an automation engine, an invoice and payment workflow, a real-time analytics layer, and a public REST and webhook API with native integrations for Stripe, HubSpot, Shopify, Zapier, and Make.

Can non-developers build WhatsApp Flows in Wapitick?expand_more

Yes. The Flow builder is visual and supports start nodes, message nodes, form nodes, branching, validation, and routing. Static and dynamic Flows do not require any code. Endpoint-backed Flows allow a developer to wire a Flow to a live API for eligibility checks, scheduling, inventory, or personalised logic, but the operator still authors the journey visually.

Does the shared inbox support team collaboration?expand_more

Yes. The shared inbox supports conversation assignments, internal notes, status workflows, tags, and an audit trail. Teammates can claim, hand off, and re-assign conversations, leave private notes for each other, and view the full customer history — every past conversation, every Flow submission, every payment, every campaign — from the same panel.

Can Wapitick automations update external systems?expand_more

Yes. The automation engine can fire webhooks to external systems, write back through the API, and react to incoming webhook events from external systems. Common patterns include CRM sync, ticket creation in a helpdesk, e-commerce order updates, and Slack notifications for high-priority conversations.

How do broadcasts work in Wapitick?expand_more

Wapitick broadcasts use WhatsApp-approved templates. You build or import a template, submit it to Meta for approval, define an audience from your contacts with optional filters and suppression rules, and schedule or send the campaign. Wapitick tracks approval status, send volume, delivery, read, and reply rates per segment, and handles opt-out automatically.

Is the analytics layer real-time?expand_more

Yes. The analytics layer shows inbox volume, response times, Flow completion, broadcast performance, payment conversion, and team activity in real time, with filters for date range, channel, team, and template. Custom reports are available on the Scale plan and the enterprise plan.