Privacy policy for customers, prospects, and site visitors

Overview

Wapitick provides a closed-source workspace for businesses that use WhatsApp for customer support, sales conversations, broadcasts, WhatsApp Flows, customer records, billing, and integrations. This Privacy Policy explains what information we collect, how we use it, and how we protect it when a business evaluates or uses the platform.

This page is written for customers, prospects, and site visitors. It describes the public privacy posture of Wapitick without exposing internal implementation details or source code, because those details are not useful to anyone reading this page and they are not necessary to understand how customer data is handled.

If you are a business evaluating Wapitick, you should read this alongside your own privacy and compliance obligations. If you are an end customer of a business that uses Wapitick, please contact that business directly — they are the data controller for your information, and Wapitick acts as a data processor on their behalf.

Information we collect

When a business signs up to evaluate or use Wapitick, we may collect account details, workspace configuration, contact and billing information, support requests, onboarding context, approved WhatsApp templates, customer communication metadata, submitted Flow data, and integration-related configuration that is required to operate the service on the business's behalf.

When someone visits our public website, we may also collect standard website analytics, device and browser information, and basic interaction data. We use this to understand which pages are useful, to keep the site running, and to detect abuse or unusual traffic patterns.

We do not collect information that is not needed to provide, secure, or improve the service. If a particular data point does not serve one of those purposes, we try not to ask for it in the first place.

How we use information

We use the information we collect to provide and secure the Wapitick service, support onboarding, route conversations and workflows, maintain billing and account operations, communicate service updates, improve the product over time, and comply with legal or contractual obligations that apply to us or to our customers.

We do not publish your private workspace information on the public website. We do not disclose customer operational data except where it is necessary for service delivery, where we are required to do so by law, or where we work with carefully selected subprocessors under written agreements.

If you have questions about a specific use of your data that you are not sure about, the support team can clarify what is happening and why. We would rather take the time to explain than leave a real question unanswered.

Data handling and retention

Wapitick is designed for businesses that need their data to be available, consistent, and auditable, so some information may be retained for operational continuity, troubleshooting, compliance, and customer support purposes. Retention windows depend on the type of data, the customer's plan, the customer's contractual requirements, and applicable law.

Where it is appropriate, information may be deleted, anonymized, or restricted after it is no longer necessary for the purpose for which it was collected. Customers can request deletion or export of workspace data through normal support channels, and we will respond in line with the commitments in their plan and in applicable regulations.

Security

We use a combination of administrative, technical, and organizational safeguards to protect data processed through the platform. Access controls, environment security, monitoring, incident response readiness, and regular review of our practices are part of how we protect customer information in day-to-day operations.

No internet-connected service can promise absolute security, and we do not. What we can commit to is that we design Wapitick to reduce unauthorized access risk, that we monitor the service for unusual behavior, and that we take incidents seriously and tell affected customers promptly when something does go wrong.

Third parties and integrations

Wapitick may connect with third-party services such as Meta, payment providers, communication platforms, analytics providers, CRM systems, and productivity tools where customers enable those workflows. Each of these connections exists because the customer has chosen to enable it — they are not turned on by default.

When customers use third-party integrations, information may be processed according to both Wapitick policies and the policies of the connected service. We recommend that customers review the privacy practices of any third-party service they connect, because Wapitick cannot speak for how those providers handle data on their own systems.

Your choices

Customers may request information about their account data, ask about workspace handling, request operational deletion, or raise privacy-related concerns through Wapitick support channels. We try to answer these requests in a way that is honest about what is and is not possible, given how the platform is built and what the law requires.

Prospects and site visitors who want privacy-related clarification before sharing additional information through forms, demo requests, or sales conversations can also contact us. If you are not sure whether to share something, ask first — we will tell you whether we actually need it.